How to Transfer a Call on 8 x 8.

The below example to transferring an external call from a tenant to the service centre:

When you transfer on the web page you need to click the transfer icon:

A screenshot of a phone callDescription automatically generated with medium confidence

Then you will need to select Queues. Please pick the relevant queue, for example, REPAIRS or GENERAL TENANT.

A screenshot of a cell phoneDescription automatically generated with medium confidence

This will then transfer the call to the relevant department.